If you deposit by Skrill or Credit or Debit card the payment will show in your USD wallet instantly. You can they then transfer it into your trading account.
If you deposited by Bitcoin it can take a few hours for the transaction to be confirmed on the Blockchain This can typically take 1-3 hours. Please also make sure that you have tracked your deposit on the Blockchain by visiting www.blockchain.com to search the transaction itself. We are always happy to help however if a transaction is pending on the Blockchain awaiting confirmations, we would not be able to have any control of this process happening faster.
If you deposited by Bitcoin, Bank wire or Zelle, our accounts team you will need check this before it credits your account. Please make sure that you have added your bank account in your client portal in the bank accounts section and uploaded a bank statement. This is so that we can verify it is your account which is requirement of Anti Money Laundering regulations.
When you submit your wire deposit, be sure to have sent evidence of the wire transaction such as wire advice, screen shot or bank statement.
We aim to check and authorize all BTC, wire and Zelle deposits within 4 hours of receiving them during office hours (7am to 7pm PST Monday to Friday), however we often process much quicker.
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