When you set a stop loss or pending order you are requesting your order to be filled at a certain market price; however, if there is a high spread your order my not be filled or may be filled at a different price. You should keep this in mind when setting a stop loss or pending order. Stop loss orders, when triggered, enter the market as market orders; therefore, there is no guarantee that your order will be filled at the price you placed your stop loss.
Fair Forex have a strict policy of absolutely no manipulation of spreads. Our spreads therefore only ever stay at our set rates plus the market rate. As a result, when spreads are higher this is beyond our control.
Fair Forex do not and cannot manipulate stop losses or prices.
If you would like us to investigate a trade please contact us.