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How do I deposit by Bitcoin, Ethereum and Tether?

Krissy Jones
  • Updated
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To deposit by Bitcoin, select USD as the currency you wish to deposit. 

  1. Click deposit and select USD as the currency 
  2. Enter the amount of USD you wish to deposit and submit.
  3. Select either ETH (Etherum), BTC (Bitcoin) or USDT (Tether)
  4. It will then confirm the amount you must send in crypto and click SUBMIT REQUEST:Btc1.PNG

5. You will then be redirected to this screen, where it will give you the crypto address and amount in crypto to send:

Btc2.PNG

6. Send correct amount crypto to the address in the box or scan the QR code. Please carefully double check that you send your bitcoin to the correct address, and be sure to double check it, otherwise the bitcoin will be lost forever. Also be sure to add any fees charged by your wallet provider so you send the correct amount. Please note that if you do not send the crypto in a timely manner (within 1 hour) it will be delayed as it has to be reviewed by a manager.

7. Once you have sent the crypto it can take up to 5 hours to process depending on the blockchain. Whilst it is processing you will receive this message on your screen:

Btc3.PNG

8. Once processed, the funds will be automatically available in your wallet and you will receive an email from us confirming this. 
 
Bitcoin deposits need to be confirmed on the Blockchain 3-6 times for you to receive the funds. This can typically take 1-3 hours. Please also make sure that you have tracked your deposit on the Blockchain by visiting www.blockchain.com to search the transaction itself. We are always happy to help however if a transaction is pending on the Blockchain awaiting confirmations, we would not be able to have any control of this process happening faster.
 
 

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