Krissy Jones

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Activity overview

Latest activity by Krissy Jones
  • Krissy Jones created an article,

    What can I find my CU number

      Your CU number is your Customer Number can be found at the bottom of the menu in your client portal on the left hand side.   Even if your account is greyed out (because your account isn't yet app...

  • Krissy Jones created an article,

    Cant open a trade in MT5

        When you log into your MT5, make sure you have used the Master password NOT the investor password. The Investor password is READ ONLY. 

  • Krissy Jones created an article,

    Cant Log into MT5 Account or its says Invalid

        Firstly, make sure you using the correct login details. The login details for your Demo and Live accounts are different. Both would have been emailed to you separately, you may need to check yo...

  • Krissy Jones created an article,

    How do I deposit by Cash App

    Cash App is free and instant but please note it is only available if you have a US Cash App account. To deposit by Cash App, please follow these instructions:  Firstly make sure that you have set u...

  • Krissy Jones created an article,

    How do I deposit with Instant EFT?

    When you deposit with Instant EFT, your bank will be debited with ZAR but your Fair Forex wallet will be credited with USD, so we convert the ZAR into USD for you at the standard market rate.  To d...

  • Krissy Jones created an article,

    How do I deposit with M-Pesa?

    When you deposit with M-Pesa, your bank will be debited with KES but your Fair Forex wallet will be credited with USD, so we convert the KES into USD for you at the standard market rate.  To do thi...

  • Krissy Jones created an article,

    What are your lot sizes for indicies?

    Please click the link to see the PDF Indices guide which explains the pip value for each instrument and the market opening times. Please always check the specification as well in case things may ch...

  • Krissy Jones created an article,

    Whats the difference between the indices and the spot indices?

    Spot indices are based on the spot or cash price index and the other indices are based on the futures index. 

  • Krissy Jones created an article,

    Is your system compatible with Mac OS?

    Yes, to install Metatrader 5 on Mac OS, please follow these instructions:   https://www.metatrader5.com/en/terminal/help/start_advanced/install_mac

  • Krissy Jones created an article,

    How do I install and log into the MT5 mobile app?

    Go to the app store and select MetaTrader 5 Open the app and click settings Click the new account button and then click + in the top right hand corner. In the search box, type Fair Forex In the ser...